<h3 id="processing-times"><strong>PROCESSING TIMES</strong></h3><p id="isPasted" style="box-sizing: border-box; overflow-anchor: none; line-height: 1.5em; margin-top: 0px; color: rgb(45, 41, 38); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Orders are processed pending item availability and payment approval. During high volume periods, product availability may be subject to change while your order is being processed.</p><p style="box-sizing: border-box; overflow-anchor: none; line-height: 1.5em; color: rgb(45, 41, 38); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">When paying through credit card it can take around 1 week for the payment to clear. Then your item can be shipped.</p><h3 id><br></h3><h3 id="pre-orders"><strong>PRE ORDERS</strong></h3><p><span id="isPasted" style="color: rgb(45, 41, 38); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Items available for pre-order will be indicated on the product page with the anticipated ship date. Please note, once your order is placed, the full payment will be captured up front.</span></p><h3 id="-1"><br></h3><h3 id="what-happens-once-an-order-is-placed"><strong>WHAT HAPPENS </strong><strong>ONCE</strong><strong> AN ORDER IS PLACED?</strong></h3><p id="isPasted" style="box-sizing: border-box; overflow-anchor: none; line-height: 1.5em; margin-top: 0px; color: rgb(45, 41, 38); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span id="isPasted" style="color: rgb(45, 41, 38); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, payment cleared then you will receive an email notification with your tracking information.&#xA0;</span></p><p style="box-sizing: border-box; overflow-anchor: none; line-height: 1.5em; margin-top: 0px; color: rgb(45, 41, 38); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></p><div style="box-sizing: border-box; overflow-anchor: none; transition: height 0.3s ease 0s; overflow: hidden;"><div style="box-sizing: border-box; overflow-anchor: none; padding-bottom: 20px; text-align: left; zoom: 1; transform: translateY(0px); transition: transform 0.3s ease-out 0s, opacity; opacity: 1;"><h3 id="isPasted"><strong>SHIPMENT TRACKING?</strong></h3><p id="isPasted" style="box-sizing: border-box; overflow-anchor: none; line-height: 1.5em; margin-top: 0px; color: rgb(45, 41, 38); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Once your order has been shipped, you will receive an e-mail notification containing the shipment tracking information.</p><p style="box-sizing: border-box; overflow-anchor: none; line-height: 1.5em; color: rgb(45, 41, 38); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We can only advise you of the estimated delivery date and will make all efforts to get your order to you in the time period specified.</p><p style="box-sizing: border-box; overflow-anchor: none; line-height: 1.5em; color: rgb(45, 41, 38); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We do not offer any discount, exchange or refund due to late delivery of goods.</p><p style="box-sizing: border-box; overflow-anchor: none; line-height: 1.5em; margin-bottom: 0px; color: rgb(45, 41, 38); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please <a href="https://www.embraceyourlace.com/pages/contact-us" style="box-sizing: border-box; overflow-anchor: none; background: transparent; text-decoration: none; color: rgb(45, 41, 38); transition: color 0.15s ease 0s, background-color 0.15s ease 0s; border-bottom: 1px solid rgb(45, 41, 38);" title="CONTACT US">contact us</a> if you need help finding your tracking number.</p><h3 id="-2"><br></h3><h3 id="payment-options">PAYMENT OPTIONS</h3><p><span id="isPasted" style="color: rgb(45, 41, 38); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">We accept all major forms of Debit and Credit cards.</span></p><p><br></p><h3 id="isPasted"><strong>CUSTOM CHARGES FOR INTERNATIONAL ORDERS?</strong></h3><p id="isPasted" style="box-sizing: border-box; overflow-anchor: none; line-height: 1.5em; margin-top: 0px; color: rgb(45, 41, 38); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span id="isPasted" style="color: rgb(45, 41, 38); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">International Clients are responsible for paying taxes</span><em style="box-sizing: border-box; overflow-anchor: none; color: rgb(45, 41, 38); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 18px; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;</em><span style="color: rgb(45, 41, 38); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">and duties</span><em style="box-sizing: border-box; overflow-anchor: none; color: rgb(45, 41, 38); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 18px; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">.&#xA0;</em><span style="color: rgb(45, 41, 38); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Unfortunately we&apos;re unable to advise what customs charges may be applied to international shipments. Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by us. For more accurate information, we&#x2019;d suggest getting in touch with your local customs office so you&#x2019;re not surprised if there are any unexpected delivery charges at your end.</span></p><h3 id="-3"><br></h3></div></div><p><br></p>

Ordering

<h3 id="where-do-you-ship"><strong>WHERE DO YOU SHIP?</strong></h3><p><span id="isPasted" style="color: rgb(45, 41, 38); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">We ship worldwide using DHL.</span></p><h3 id><br></h3><h3 id="shipping-costs"><strong>SHIPPING COSTS</strong></h3><p><span id="isPasted" style="color: rgb(45, 41, 38); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Worldwide shipping is free for any Lace Wig purchased.</span></p><h3 id="-1"><br></h3><h3 id="how-long-does-shipping-take"><strong>HOW LONG DOES SHIPPING TAKE?</strong></h3><p id="isPasted" style="box-sizing: border-box; overflow-anchor: none; line-height: 1.5em; margin-top: 0px; color: rgb(45, 41, 38); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-size: 18px;">Please allow up to 3 business days for processing before your order ships.</span></p><p style="box-sizing: border-box; overflow-anchor: none; line-height: 1.5em; color: rgb(45, 41, 38); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-size: 18px;">Free UK Mainland Shipping by Royal Mail Special next day delivery.</span></p><p style="box-sizing: border-box; overflow-anchor: none; line-height: 1.5em; color: rgb(45, 41, 38); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-size: 18px;">Free International DHL Express Shipping Worldwide.</span></p><p style="box-sizing: border-box; overflow-anchor: none; line-height: 1.5em; color: rgb(45, 41, 38); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-size: 18px;">Stock Lace Wigs and accessories will be dispatched within 1 - 3 working days when the order has been processed.&#xA0;</span></p><p style="box-sizing: border-box; overflow-anchor: none; line-height: 1.5em; color: rgb(45, 41, 38); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-size: 18px;">Collection, custom Lace Wigs and pre orders can be delivered from 8 weeks. Tracking information will be provided.</span></p><p style="box-sizing: border-box; overflow-anchor: none; line-height: 1.5em; color: rgb(45, 41, 38); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-size: 18px;">Depending on the destination country, international orders can take between up to 12 days.</span></p><p style="box-sizing: border-box; overflow-anchor: none; line-height: 1.5em; margin-bottom: 0px; color: rgb(45, 41, 38); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-size: 18px;">All purchases are packaged with care and EMBRACE YOUR LACE will not be held liable for any delays or items that are damaged in transit. &#xA0;Although we strive for accuracy, providing a precise delivery date for your purchase is challenging. In the event of circumstances beyond our control, such as strikes or lockdowns, we&apos;ll promptly inform you. We acknowledge the potential inconvenience and want to clarify that we don&apos;t offer exchanges, refunds, or discounts for delays in the delivery of your purchase.</span></p><div style="box-sizing: border-box; overflow-anchor: none; transition: height 0.3s ease 0s; overflow: hidden;"><div style="box-sizing: border-box; overflow-anchor: none; padding-bottom: 20px; text-align: left; zoom: 1; transform: translateY(0px); transition: transform 0.3s ease-out 0s, opacity; opacity: 1;"><p><br></p><h3 id="isPasted"><strong>SHIPMENT TRACKING?</strong></h3><p><span id="isPasted" style="color: rgb(45, 41, 38); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">You can track your order with the tracking information provided in your shipment notification email.</span></p><h3 id="-2"><br></h3><h3 id="changing-shipping-address"><strong>CHANGING SHIPPING ADDRESS</strong></h3><p><span id="isPasted" style="color: rgb(45, 41, 38); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.</span></p><h3 id="-3"><br></h3><h3 id="isPasted"><strong>LOST OR STOLEN PACKAGES?</strong></h3><p id="isPasted" style="box-sizing: border-box; overflow-anchor: none; line-height: 1.5em; margin-top: 0px; color: rgb(45, 41, 38); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please file a claim with the shipping carrier first, then <a href="https://www.embraceyourlace.com/pages/contact-us" style="box-sizing: border-box; overflow-anchor: none; background: transparent; text-decoration: none; color: rgb(45, 41, 38); transition: color 0.15s ease 0s, background-color 0.15s ease 0s; border-bottom: 1px solid rgb(45, 41, 38);" title="CONTACT US">contact us&#xA0;</a>letting us know your order number and your specific claim number.</p><p style="box-sizing: border-box; overflow-anchor: none; line-height: 1.5em; margin-bottom: 0px; color: rgb(45, 41, 38); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Once we receive that, we will work together to come to the best resolution.</p><h3 id="-4"><br></h3></div></div><p><br></p>

Shipping

Returns & exchanges

Information about order changes and cancellations.

<h3 id="order-cancellations"><strong>ORDER CANCELLATIONS</strong></h3><div><div><p style="box-sizing: border-box; overflow-anchor: none; line-height: 1.5em; margin-top: 0px; margin-bottom: 0px;"><span id="isPasted" style="color: rgb(45, 41, 38); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.</span></p><p style="box-sizing: border-box; overflow-anchor: none; line-height: 1.5em; margin-top: 0px; margin-bottom: 0px;"><br></p></div><h3 id="isPasted"><strong>UPDATING ORDERS</strong></h3><div><p id="isPasted" style="box-sizing: border-box; overflow-anchor: none; line-height: 1.5em; margin-top: 0px; color: rgb(45, 41, 38); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Orders cannot be changed or updated once they are placed as they immediately start processing.</p><p style="box-sizing: border-box; overflow-anchor: none; line-height: 1.5em; margin-bottom: 0px; color: rgb(45, 41, 38); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you&apos;d like to add another item to your order, please place a new order for the item.</p><h3 id><br></h3><h3 id="isPasted"><strong>CHANGING SHIPPING ADDRESS</strong></h3><div style="box-sizing: border-box; overflow-anchor: none; transition: height 0.3s ease 0s; overflow: hidden;"><div style="box-sizing: border-box; overflow-anchor: none; padding-bottom: 20px; text-align: left; zoom: 1; transform: translateY(0px); transition: transform 0.3s ease-out 0s, opacity; opacity: 1;"><p style="box-sizing: border-box; overflow-anchor: none; line-height: 1.5em; margin-top: 0px; margin-bottom: 0px;"><span style="color: rgb(45, 41, 38); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.</span></p></div></div></div><p style="box-sizing: border-box; overflow-anchor: none; line-height: 1.5em; margin-top: 0px; margin-bottom: 0px;"><br></p></div><h3 id="isPasted"><strong>DO I HAVE TO PAY CUSTOMS CHARGE FOR AN INTERNATIONAL ORDER?</strong></h3><div><div style="box-sizing: border-box; overflow-anchor: none; transition: height 0.3s ease 0s; overflow: hidden;"><div><p id="isPasted" style="box-sizing: border-box; overflow-anchor: none; line-height: 1.5em; margin-top: 0px; color: rgb(45, 41, 38); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-size: 18px;">International clients are responsible for paying taxes and duties related to their shipments. Unfortunately, we cannot provide specific advice on potential customs charges, as these are determined by the carrier and local laws.</span></p><p style="box-sizing: border-box; overflow-anchor: none; line-height: 1.5em; margin-bottom: 0px; color: rgb(45, 41, 38); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-size: 18px;">Any applicable customs charges will be the responsibility of the customer and won&apos;t be covered by us. For accurate information, we recommend contacting your local customs office to understand any potential delivery charges in advance. This helps prevent any unexpected fees upon delivery.</span></p><div style="box-sizing: border-box; overflow-anchor: none; transition: height 0.3s ease 0s; overflow: hidden;"><div style="box-sizing: border-box; overflow-anchor: none; padding-bottom: 20px; text-align: left; zoom: 1; transform: translateY(0px); transition: transform 0.3s ease-out 0s, opacity; opacity: 1;"><p style="box-sizing: border-box; overflow-anchor: none; line-height: 1.5em; margin-bottom: 0px;"><br></p></div></div></div></div><p><br></p></div>

Changes & cancellations

<h3 id="payment-options"><strong>PAYMENT OPTIONS?</strong></h3><p><span id="isPasted" style="color: rgb(45, 41, 38); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">We accept all major payment methods. Please read the&#xA0;</span><a href="https://www.embraceyourlace.com/pages/payment-policy" style="box-sizing: border-box; overflow-anchor: none; background: rgb(255, 255, 255); text-decoration: none; color: rgb(45, 41, 38); transition: color 0.15s ease 0s, background-color 0.15s ease 0s; border-bottom: 1px solid rgb(45, 41, 38); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;" title="Payment Policy">Payment Policy</a><span style="color: rgb(45, 41, 38); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;for more information.</span></p><p><br></p><h3 id="how-long-should-a-refund-take-to-reach-me"><strong>HOW LONG SHOULD A REFUND TAKE TO REACH ME?</strong></h3><p><span id="isPasted" style="color: rgb(45, 41, 38); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Once your return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 1-3 business days. If your return is accepted, your refund will be processed and applied to the original method of payment. &#xA0;Note that refunds can take up to 14 business days to appear on your bank account due to varying processing times.&#xA0;</span></p>

Payment

We offer a 10% discount.  Learn more here.

<h3 id="medical-hair-loss"><strong>MEDICAL HAIR LOSS</strong></h3><p id="isPasted" style="box-sizing: border-box; overflow-anchor: none; line-height: 1.5em; color: rgb(45, 41, 38); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 19.2px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We understand that it can be a very upsetting and a stressful experience to go through hair loss. Currently we offer 10% OFF to people in the UK who need to wear a wig as a necessity due to medical hair loss such as cancer treatment, alopecia, or other medical conditions that causes hair loss and has been diagnosed by a GP.</p><p style="box-sizing: border-box; overflow-anchor: none; line-height: 1.5em; margin-bottom: 0px; color: rgb(45, 41, 38); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 19.2px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you need more information, please contact us <a href="https://www.embraceyourlace.com/pages/contact-us" style="box-sizing: border-box; overflow-anchor: none; background: transparent; text-decoration: none; color: rgb(45, 41, 38); transition: color 0.15s ease 0s, background-color 0.15s ease 0s; border-bottom: 1px solid rgb(45, 41, 38);" title="https://www.embraceyourlace.com/pages/contact-us">here</a>.</p><h3 id><br></h3><h3 id="isPasted"><strong>COMPLIMENTARY HD LACE WIGS</strong></h3><p id="isPasted" style="box-sizing: border-box; overflow-anchor: none; line-height: 1.5em; color: rgb(45, 41, 38); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 19.2px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We aim to&#xA0;help women and young girls coping with medical hair loss by donating our HD Lace Wigs.</p><p style="box-sizing: border-box; overflow-anchor: none; line-height: 1.5em; margin-bottom: 0px; color: rgb(45, 41, 38); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 19.2px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We&apos;ll be running this giveaway on Instagram, with winners selected randomly. Stay tuned for giveaway updates by subscribing to our newsletter <a href="https://www.embraceyourlace.com/pages/medical-hair-loss">here</a>.</p>

Discounts

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Customer Care: 0333 533 7333